Promoting neighbourhood business humanizing and personalizing the proximity commerce
Help local merchants with design strategies to be resilient against the competition of large businesses and online marketplace, so as not to lose the history and identity of the neighborhood. Make consumers aware of the importance of neighborhood businesses by humanizing businesses with personal stories.
Local
Spain
Ayuntamiento de Barcelona, Design Hub Barcelona, BAU design college of Barcelona, Studioapart Design
Mainly urban
It refers to other types of transformations (soft investment)
No
No
Yes
As individual(s) in partnership with organisation(s)
First name: Enrique Last name: Macias Gender: Male Please describe the type of organization(s) you work in partnership with: BAU design school of Design, University of VIC
Studioapart Nationality: Spain Function: Design Director Address (country of permanent residence for individuals or address of the organisation)<br/>Street and number: Calle Mestres Villà, 76, bajos Town: El Masnou Postal code: 08320 Country: Spain Direct Tel:+34 644 34 35 30 E-mail:kike@studioapart.es Website:http://www.studioapart.es
The objective is to develop a research work applied to the nearby commerce of l'eix Horta in Barcelona that contributes to detecting the agents of change in our paradigms of consumer brands for technological innovation, climatic emergencies and extraordinary conjunctions with the pandemic. It is about asking questions and donating some answers that facilitate the adaptation of the small business sector to the habits of consumables.
The research pursues to generate a document of strategies to be applied to the different spheres that intervene in the phenomenon of commercial interchange, assuming design as a fundamental creative instrument and understanding innovation as the engine of transformation.
This research project will be enriched by the multidisciplinary and transversal natural forest, involving a group of students from the BAU Design School from Barcelona, merchants and people from the neighbourhood of Horta with their own traditions and urban and social identity.
The project was tutored by professors Nadia Speranza and Kike Macías. It is a project was structured mainly in 3 phases:
1. Analysis and conceptualization
2. Research and field work applied to the commercial and consumer sectors.
3. Management of the information and proposal for the project's development.
The result of the research work is several proposals plus a Guerrilla Marketing action where users and merchants interact to boost their participation.
The objective of the action is to show the human part of the merchants and the relevance of local commerce with an essential network in the environment of the neighborhood's identity.
By making consumers aware of the personal stories and weaknesses of local businesses compared to large businesses, such as hours and prices, it is possible to stimulate local and respectful consumption.
Key objectives, .-expose the human side of the trade.
.- make consumers aware of the importance of local commerce.
.-expose the human part of proximity commerce
.-make consumers aware of the importance of local commerce.
.-make the neighborhood shops known to the neighbors
.-promote local trade
.-link design to local businesses as a competitive strategy
In terms of sustainability, it is related to local trade and social sustainability, providing a business network that is linked to the neighborhood and the city to maintain its history and identity.
The project has a part of design thinking and analysis. Obtaining several proposals and executing a proposal in the form of a Guerrilla marketing action where different communication elements have been designed, such as Tote bags, pins, graphic images, illustrations, maps, contributing design to local businesses that cannot hire these services.
The proposal is inclusive, involving merchants and users.
Most of the merchants are older people who do not have access to technology or understand it as strategic element for their survival in the market.
The inclusion is based on adapting the design as a strategy and as a tool for this user profile.
The benefits for users are the perseverance of the identity of the neighbourhood, the resilience of local businesses, and the promotion of the circular economy through local commerce.
Los stakeholders incluidos son varios, desde los alumnos de la universidad, la universidad de diseño, el ayuntamiento de barcelona, el museo del diseño, Design Hub Barcelona, los vecinos que participan en la acción.
Innovation applied to design methodologies to solve problems in the commercial axes of cities.
Through the action of Guerrilla Marketing, users were able to go to local businesses that they did not know and that they knew the stories and the link with the neighborhood.
The design methodology applied to promote local commerce.
The methodology we followed to develop the project is the double diamond scheme.
The scheme consists of 4 phases, the first two include the investigation and the second two the formalization.
The process begins with a first phase of opening and discovery. Both primary research exercises (ie information we have obtained) and secondary research exercises (information we have researched) are located here. Then with all this information a mental map is made, to understand the panorama and define the weak points, OBJECTIVES. From here, we continue with the stage of searching and defining strategies and start designing the Co-DESIGN workshop.
In the formalization part, the diamond is opened once again to look for how to develop these strategies. (and here we will have the help of traders). Next, we define the 7 proposals that respond to this strategy. One of these proposals is The ACTION, which we carried out last Saturday and is the last phase of the scheme.
.-Circular economy and local belonging.
The scope of the project is to offer strategies to local businesses so that they can be more competitive and resilient in the face of large businesses and marketplaces, providing proximity and value to neighborhoods and their users.
For the implementation, it would be necessary to generate strategies based on the identification of key elements of each neighborhood and the relationship with the businesses, apply real actions that provide impact and that bring awareness to consumers of the importance of consumerism actions in their lives. setting.
As a relevant element was the participation of the students in the project and the links that were generated between the elderly merchants and the possibility of carrying out a project put into practice as an educational experience for the students and as a tangible result for the local merchants.