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  • Concept category
    Prioritising the places and people that need it the most
  • Basic information
    Inclusive park
    Redesigning the information service system of Vrijbroekpark's Multi-Move Path to make it inclusive
    This project aims to design services that make Vrijbroekpark inclusive for everyone, with a particular emphasis on individuals with physical and visual challenges (Case study: the Multi-Move Path). Finding information about the path both online and in the park itself, finding your way on the MMP and resting on the MMP is now easier, even for those with limited Dutch proficiency or people with visual and mobility issues. Our suggestions can be applied in other recreational places or other parks.
    Local
    Belgium
    Vrijbroekpark, Mechelen, Province of Antwerpen, Belgium
    Mainly urban
    It refers to a physical transformation of the built environment (hard investment)
    No
    No
    As an individual in partnership with other persons
    • First name: Shadi, Jilte, Tözün
      Last name: Lakishiraz, Heyvaert, Atmaca
      Gender: Female
      Age: 29
      Please attach a copy of your national ID/residence card:
      By ticking this box, I certify that the information regarding my age is factually correct. : Yes
      Nationality: Iran
      Address (country of permanent residence for individuals or address of the organisation)<br/>Street and number: Rik Wouterssraat, 25/3
      Town: Mechelen
      Postal code: 2800
      Country: Belgium
      Direct Tel: +32 492 87 26 42
      E-mail: r0918500@student.thomasmore.be
    Yes
    Previous participants
  • Description of the concept
    Our design improves accessibility for people with disabilities on the multimove path (MMP) at the park. Finding information about the path both online and in the park itself, finding your way on the MMP and resting on the MMP is now easier, even for those with limited Dutch proficiency or people with visual and mobility issues. Our suggestions can be applied in other recreational places or in other parks. In this stage of the project, the design solutions are proposed to the client (Vrijbroekpark from Province of Antwerp in Belgium) to be reviewed for further developments and prototyping and testing could be the next stage.
    Inclusivity
    accessibility
    Information
    mobility challenges
    visual challenges
    The materials which are considered in the physical parts of the project are in harmony with the nature and mostly can be provided in the park itself.
    In the online part of the service design, the sustainability is considered as well. Making the contents of the website more accessible make them more understandable for all which can be resulted in a more sustainable website with less internet pollution.
    Our team tried to come up with some solutions to create a more inclusive experience for users. As one part of the project, the logos of the Multi-Move Path by Sport Vlaanderen were redesigned in a way to include users with different ages and physical and visual abilities to make users feel more welcome. The aim was to create a sense of belonging to the users and to include more users rather than children. Besides we tried to consider disabilities as "challenges" and created new names such as "the wheel-friendly path" on behalf of "the path for wheelchair users" to build more positive emotions. It is worth noting that our design solutions can also be developed and implemented in other areas of the park and in other parks.
    Our redesigned service system includes a variety of solutions and suggestions that the park can implement. The website has been made more accessible for people with visual impairments, dyslexia, and basic-level Dutch speakers by using appropriate colors, following accessibility guidelines, and making it compatible with screen readers. Wayfinding, maps, and informational boards are now easily accessible for people using wheels and those with visual impairments through the use of 3D designs, braille, and proper positioning. Resting places on the path have also been made accessible for wheels by providing designated areas. Additionally, individuals with visual impairments can easily locate signage, maps, information boards, and resting places on the path through the use of textured ground.The path itself has also been made more accessible for all types of wheels and blind people through the use of appropriate materials and clear borders. The system includes a suggestion booklet for the client with more detailed information about these solutions
    Considering four (new) user groups and personas, including a family consisting of a pregnant woman and a woman with a baby stroller and another energetic child aged 7, members of an organization called Akabe with visual issues, members of an elderly care center with various challenges such as mobility challenges, reading difficulties, dyslexia, and color blindness, and two friends, one of whom uses a wheelchair, we tried to include different users from the society with different needs and dreams. The service design solutions are designed to benefit not only these users, but all users of the park. For example, if the website content is more understandable and accessible, all users will benefit and if the information in the park is more accessible, the experience of all users can be improved.
    In the research phase and the design phase of the project, we made use of several methods and techniques to understand the needs and dreams of various (future) users and stakeholders. We did a user research by doin observation, service safari, doing interviews and also holding a co creation session in which we could do a brainstorming with experts and possible users of the park and we got confirmation for some of our design ideas.
    As a team of 3 with different backgrounds, knowledge and insight such as interior designing, UX designing, industrial designing, sketching and content making with different geographical and cultural backgrounds, we tried to develop a holistic service system design. As a multi-disciplinary team, we were able to develop solutions for different parts of the project and to translate the users problems into some practical ideas. Besides, during the research and developing ideas, we were able to get insight from different experts including the ones who have experience with people facing special challenges to understand the users needs and barriers better.
    We tried to design tangible and intangible parts of the service with this in mind to find one solution for all in a way by which either all can benefit or some can benefit and others will not be harmed by that design solution. We tried to see the impairments as challenges which can be responded by some solutions. Besides, we tried to define some quick wins for the client to be able to enhance the user experiences by some easy to apply solutions. Besides we developed a holistic information service system from online to physical solutions with considering the needs of different users.
    The service system including the ways to make the paths, information boards, signages, maps, logos, resting places and the website contents inclusive have the opportunity to be applied in other areas of the Verijbroekpark and in other parks. Actually by considering the multi-Move path of the Vrijbroekpark as a case study, we tried to build an information service system that can also be applied in other locations. The checklist and he tool guide for making the website contents inclusive, the suggestions for the distance between signages, information boards and resting areas, the ergonomic consideration for boards and signages, the suggestions regarding the material and the borders of the paths, the color pallets suitable for color blinds and the vision and ideas for designing inclusive logos and Icons can be replicated to other places.
    By considering different personas with different challenges such as mobility and visual issues, difficulty in reading, dyslexia, having a baby stroller or having a limited knowledge of the official language of the country as newcomers, we tried to address users who might be considered less while designing public spaces to feel more included.
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